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Why I'm writing this down

Most operating playbooks live in their owner's head. Here's mine, getting out.

A few years after the Josh Talks keynote — the one about turning ₹24,000 into a multi-crore agency — I noticed something uncomfortable.

The talk had millions of views. People wrote in saying the playbook was useful. And yet most of what I'd actually learned in those four years wasn't in the keynote. It lived as half-memories: the deal that almost killed us, the campaign that worked for reasons I couldn't fully explain, the hire I should have made six months earlier than I did.

That's how operating knowledge usually behaves. It accretes inside one person and stays there until they either retire, write it down, or repeat the same mistakes in their next company.

I've decided to write it down.

This page is a slow project to capture the things I think I've actually figured out — and a few I'm still confused about — across:

I'm aiming for honest more than polished. Posts will be short when short is right and long when something genuinely needs unpacking. If a piece holds up six months from now I'll keep it; if it doesn't, I'll rewrite it.

If something here lands or doesn't, write to me — the email's at the bottom of every page.

— H.